Chappell Supply and Equipment

Front Counter Sales Rep

US-OK-Oklahoma City
ID
2017-1050
# of Openings
1
Category
Sales

Overview

The Counter Sales Representative will provide sales assistance and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with industrial cleaning equipment parts and supplies along with all other products sold by Chappell Supply and Equipment.

 

Responsibilities

  • Become knowledgeable of all products sold.
  • Provide superior service to customers at the counter by assisting them with their needs.
  • Process and enter orders accurately through the computer system.
  • Use electronic and published catalogs to provide product, pricing and availability information to customers.
  • Follow company pricing and credit guidelines.
  • Understand First In First Out (FIFO) product rotation 
  • Retrieve orders from small parts and/or the warehouse quickly and accurately.
  • Handle customer feedback while showing a positive attitude.
  • Keep merchandising and counter areas clean and attractive.
  • Assist with keeping small parts and counter area inventory stocked.
  • Assist with scheduled physical inventory counts.
  • Perform other job duties as required.
  • Maintains procedures and processes in order to ensure compliance with Company’s quality standards
  • Ability to complete sales orders and routine forms on the computer as well as conduct routine oral communications in person or oer the phone
  •  Ability to frequently lift equipment and supplies weighing up to 50 pounds.

Qualifications

  • Have 1 to 2 years of customer service experience
  • Ability to deliver exceptional customer service
  • Able to handle difficult customers with diplomacy and tact.
  • Understand basic inventory warehousing and stocking procedures.
  • Must be accurate and pay attention to detail.
  • Be proficient with Microsoft applications and have basic computer skills.
  • Ethical and professional.

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